PeanutStudy Support

Email baduruduru0722@gmail.com and tell us your phone or browser, what you were doing, and your friend code if the problem involves a room. We read everything and answer as soon as we can.

Will I lose a session if I leave the app?

No. The timer runs on the clock, so leaving never ruins a session. If you stop early you keep every minute, at the base rate.

How do I keep my progress safe?

Your progress is saved on your device. In Settings, under Your data, you can make a backup code or a backup file. Keep it somewhere safe.

How do I move to a new phone?

On the old phone, open Settings, then Your data, and tap Move to a new phone to get a 12-letter moving code. On the new phone, tap Move here in the same place (or I have a backup code on the first screen) and type it. The code works once, within 7 days, and replaces what is on the new phone. If you are 13 or over you can also sign in with Apple or Google under Your data: your save is backed up to your account, and signing in on the new phone brings it back. A backup code or backup file works too. Without one of these we cannot bring progress back, because it is stored on your device.

My reminders are not arriving.

Open Settings, then Reminders, and check they are on. Then check that your phone allows notifications for PeanutStudy.

My streak broke while I was sick or away.

Streak freezes cover missed days automatically. For exams, trips or sick days, use Time off on the Streak sheet before you go. It pauses your streak.

Someone is misusing a name or a room.

Email us with their friend code and we will look at it. To stop seeing their name, remove them from your friends list.

How do I cancel Peanut Club?

Cancel in your App Store or Google Play subscription settings, at least 24 hours before it renews. Removing the app does not cancel it.

How do I get a refund?

Purchases go through Apple or Google, so ask them: Apple at reportaproblem.apple.com, or Google in your Play order history. If a purchase is refunded, its gold peanuts are taken back the next time the app opens.

A purchase is missing.

Open Peanut Club in the app and tap Restore purchases. If it is still missing, email us with the store's receipt.

How do I delete my data?

See Delete your data.

If something looks broken

In Settings, use Copy error report and paste it into your email. It stays on your device until you do.